Pros
Managers have a lot of flexibility to let their employees leave suddenly for emergencies, there’s stock offerings, over of month of PTO, and, when remote works ends, The Castle is a really cool building and can be fun.
Cons
The culture has slowly but consistently degraded and become more and more corporate. Budgets were cut for outings, and fun in office activities, pre-Covid. Most alarming is the shift to a globalized workforce, which means that US jobs are being replaced by workers in other countries. At first, it was just backfilling in India and Mexico as Rackers left, but now they actively layoff Rackers to move the roles outside the US. It started with only mangers and leadership being laid off, but now front-line Rackers are also being cut. Rackers of 10+ years are often the first to be cut. As a result, talented technical Rackers have been left unable to grow and promote, and often get cut loose if they ask for pay increases. Leadership has been asked about this strategy multiple times and has consistently answered that they are comfortable with the turn over and don’t mind the cycling in of technical talent and out flowing out of more knowledgeable techs. Customers have noticed the change, and the Rackers in charge of customer service have become increasingly stressed under larger and larger workloads as teams shift smaller, and non-US Rackers struggle to learn to pick up job with little training. There is no job security, and Rackspace pays under average because they lean on their reputation to bring talent in. I would not recommend working at Rackspace if you are come from a startup background or other technology company; however, if you’re coming from a call center background Rackspace would be a significant improvement.