Pros
Our customers absolutely love us, and with only 5,000 paying customers in US out of 1.5m agents in US (and we know who they are), there is loads of upside in this business, and teams have leeway and autonomy to ship. We are growing despite the current slowdowns in the real estate markets globally. It is still a small company, globally with 90 people, and there's bias to action - the exec team are available and involved - so we avoid big bureaucracy - you get access directly, and you can get things done here quickly Staff are engaged and motivated - everyone here wants the place to succeed. The politics are minimal, and there's rarely a call for help that goes wanting between teams. The teams have very direct access to code, and it is amazing what can be shipped quickly here The co-founders have progressively moved away from operational roles in the business over the last 12-24 months - either to a director role or has left the company entirely. Recent funding round means the company has 2+ years of runway in place (hopefully more as the growth continues) - see recent ASX announcements - cash burn is falling, and we are aiming at getting to cash flow positive within 12 months.
Cons
It is still a startup environment, so it can feel like a lot of change can happen quickly. There's still work to bring a cohesive and consistent customer centric view across our teams for our customers - and make it obvious why our agents and their business are better off by signing up to our paid offers.