Very Dissappointed - Customer Care Representative Raymour & Flanigan Employee Review

Open door policy is not the reality, if you bring up issues they will come back on you. Seasoned employees who work hard and have shown reliability and dependability are routinely passed over for YOUNG iinexperienced workers. Customer Care Managers, leads and representatives do not have any authority and it can take days to get answers for customers leaving customers feeling like they are getting the run around. Very short staffed in Rochester region causing long hours, and a stressful environment as you have to do the work of 2 or 3 people with no end in sight.