Uhh...think long and hard before you step into this mess - Client Service Representative RealPage Employee Review

2.0
Nov 28, 2016
Recommend
CEO approval
Business Outlook

Pros

Great co-workers! The team is awesome and gets along really well. Many employee functions around holiday times. Flexibility as far as start time. Pay is ok.

Cons

Not much support from administration or teams in California. Lots of pressure to satisfy clients but not much support. Work load is a LOT and not balanced. Some employees bust their butts and some just sit on theirs. Not fair.

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RealPage Response
9y
Thank you for your post. This one is coming from newly acquired NWP. I will send this to Kim and Ron for their review. We need to have a balanced work load. We are also hiring some new help in Ann Arbor which should help. Your advice is spot on. Sincerely, Kurt Twining

Explore other reviews about RealPage

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Team work and collaboration is key within our team.

Cons

The job is fast pace which I like but I know some find it hard to keep up.

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RealPage Response
3w
Thank you for sharing your experience! It's wonderful to hear that teamwork and collaboration are thriving within your team—those are values we truly cherish. We also appreciate your perspective on the fast-paced environment. While we know it's not for everyone, it's great to hear that you find it energizing. We're grateful to have team members like you who embrace the pace and contribute to a strong, collaborative culture. Thank you for being part of the team!
1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good engineering tooling. Talented engineers and teammates. Flexible remote work.

Cons

I ran one of RealPage's larger engineering product teams for three years, hiring and developing more than half of the engineering managers and engineers on my organization. I believed I was building something that mattered. Instead of promoting the person already doing the work, leadership hired a lateral engineering manager alongside me. Over time, responsibility stayed with me while authority and support shifted elsewhere. I became the person expected to absorb every problem. My first manager used me to fill every gap instead of developing me. I was expected to handle support, incident response, production releases, coding, architecture, project management, and people management—all at the same time. My second manager sidelined me, criticized me, and focused on replacing me instead of developing me. I was once told I was "lucky to be useful, or I wouldn't still be here." That statement summed up the culture. Leadership expected constant availability while frequently being unavailable themselves. When leadership was out, I was expected to cover. I spent over a year supporting both U.S. and India time zones, making true time off nearly impossible. RealPage has incredibly talented people, but talented employees cannot overcome a culture where managers are consumed instead of developed. I loved building teams. I just wish the company had valued the people who built them.

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RealPage Response
1w
Thank you for sharing such a candid and detailed account of your experience. We're glad the engineering tools, talent, and flexibility of remote work stood out positively, and we take seriously what you've described about being stretched across responsibilities without matching authority or support. No manager should feel they have to absorb everything alone, and your point about developing managers rather than overloading them is well taken. We'd welcome the chance to understand your experience further—please consider reaching out to your HRBP so we can address this directly. Thank you for the years you have invested in building your team.
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