Awesome company until RealPage take over - Client Service Representative RealPage Employee Review

2.0
Mar 28, 2019
Recommend
CEO approval
Business Outlook

Pros

When company was On-Site, it was great. The Director Nicole was the best boss ever who knew how to handle all types of employees and did everything she could to keep us all happy. From the team builders to appreciation dinners to company parties, we all had a work hard play hard environment and got along pretty well. 2 of the 3 supervisors were helpful, one really being the most knowledgeable and helpful and one being the happy, sometimes helpful, bless her heart she tried, and the third always MIA and talked so much trash about everyone. Felt like family and made work enjoyable to come to.

Cons

Once employees were told On-Site were going public and being purchased by RealPage, we were sweet talked that nothing would change right away but a bunch changed. Nicole was on maternity leave, and one supervisor seemto jump ship quickly, even though it seems like they were going to be tossed anyways so new management could better control what was happening. I saw and heard the plotting of employees to get the one helpful one, the one that gave at least 4 years, as long as i was there, her time and dedication to her team and others, fired. No one seemed to notice her tired because she stayed late to try to catchup on work not getting completed, because people were dropping like flies and RealPage seemed to make it difficult for hiring. No one noticed she was the one taking the client calls who were angry that we were no longer performing like we had worked so hard before. Just seemed like her work got unnoticed and so was ours.

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RealPage Response
7y
Thank you for your post. RealPage has spent a lot of time, money and resources to address the needs of the On-site team. The team is functioning at a high level. Much of what you are trying to point out is over a year old. We wish you well in future endeavors. Respectfully, Kurt Twining

Explore other reviews about RealPage

5.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Team work and collaboration is key within our team.

Cons

The job is fast pace which I like but I know some find it hard to keep up.

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RealPage Response
1w
Thank you for sharing your experience! It's wonderful to hear that teamwork and collaboration are thriving within your team—those are values we truly cherish. We also appreciate your perspective on the fast-paced environment. While we know it's not for everyone, it's great to hear that you find it energizing. We're grateful to have team members like you who embrace the pace and contribute to a strong, collaborative culture. Thank you for being part of the team!
1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good engineering tooling. Talented engineers and teammates. Flexible remote work.

Cons

I ran one of RealPage's larger engineering product teams for three years, hiring and developing more than half of the engineering managers and engineers on my organization. I believed I was building something that mattered. Instead of promoting the person already doing the work, leadership hired a lateral engineering manager alongside me. Over time, responsibility stayed with me while authority and support shifted elsewhere. I became the person expected to absorb every problem. My first manager used me to fill every gap instead of developing me. I was expected to handle support, incident response, production releases, coding, architecture, project management, and people management—all at the same time. My second manager sidelined me, criticized me, and focused on replacing me instead of developing me. I was once told I was "lucky to be useful, or I wouldn't still be here." That statement summed up the culture. Leadership expected constant availability while frequently being unavailable themselves. When leadership was out, I was expected to cover. I spent over a year supporting both U.S. and India time zones, making true time off nearly impossible. RealPage has incredibly talented people, but talented employees cannot overcome a culture where managers are consumed instead of developed. I loved building teams. I just wish the company had valued the people who built them.

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RealPage Response
12h
Thank you for sharing such a candid and detailed account of your experience. We're glad the engineering tools, talent, and flexibility of remote work stood out positively, and we take seriously what you've described about being stretched across responsibilities without matching authority or support. No manager should feel they have to absorb everything alone, and your point about developing managers rather than overloading them is well taken. We'd welcome the chance to understand your experience further—please consider reaching out to your HRBP so we can address this directly. Thank you for the years you have invested in building your team.
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