The multi-family sales department is a disaster. - Account Executive RealPage Employee Review

1.0
Aug 26, 2020
Recommend
CEO approval
Business Outlook

Pros

My manager and coworkers were nice. Strong products.

Cons

Outdated or bad sales practices. For example, management thought “going for a no” instead of a yes was a good strategy, so reps would say things like “would it be a ridiculous idea for you to attend?!” every time they asked for a meeting. Another example: “you don’t know me, but I was hoping you could help me for a moment.” Hearing things like this made me cringe. Quota attainment in SMB is really low. The onboarding process consists of 1 week of meetings, then it’s just shadowing as many calls as possible. Since there is not a formal SOP (standard operating procedure), every rep does something different in SMB. Internal processes can take forever. It can take up to a couple days just to schedule a sales engineer on a demo. You are not paid commission when you close a deal—you are paid when software is implemented. This is a problem because it usually takes 3-6 months to get everything implemented. Pricing for SMB is all over the place. Everything is massively discounted, and in most cases, you will need to wait for approval from the pricing committee. Demos are painful. Even as the sales rep, it was hard to listen to. Basically, just sales engineers reading through a script, sometimes for HOURS at a time. It’s not relevant or tailored to the prospect at all. In my experience, I wish I would’ve saved my time and worked somewhere else.

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RealPage Response
5y
Thank you for your post. Your comments have been forwarded to the SMB leadership team and the HRD who supports this groups. While they may not agree with everything you have said, it is important to take your experience as feedback and strive to improve for future generations of sales leaders. Sincerely, Kurt Twining

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5.0
Jun 13, 2026
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CEO approval
Business Outlook

Pros

Team work and collaboration is key within our team.

Cons

The job is fast pace which I like but I know some find it hard to keep up.

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RealPage Response
3w
Thank you for sharing your experience! It's wonderful to hear that teamwork and collaboration are thriving within your team—those are values we truly cherish. We also appreciate your perspective on the fast-paced environment. While we know it's not for everyone, it's great to hear that you find it energizing. We're grateful to have team members like you who embrace the pace and contribute to a strong, collaborative culture. Thank you for being part of the team!
1.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good engineering tooling. Talented engineers and teammates. Flexible remote work.

Cons

I ran one of RealPage's larger engineering product teams for three years, hiring and developing more than half of the engineering managers and engineers on my organization. I believed I was building something that mattered. Instead of promoting the person already doing the work, leadership hired a lateral engineering manager alongside me. Over time, responsibility stayed with me while authority and support shifted elsewhere. I became the person expected to absorb every problem. My first manager used me to fill every gap instead of developing me. I was expected to handle support, incident response, production releases, coding, architecture, project management, and people management—all at the same time. My second manager sidelined me, criticized me, and focused on replacing me instead of developing me. I was once told I was "lucky to be useful, or I wouldn't still be here." That statement summed up the culture. Leadership expected constant availability while frequently being unavailable themselves. When leadership was out, I was expected to cover. I spent over a year supporting both U.S. and India time zones, making true time off nearly impossible. RealPage has incredibly talented people, but talented employees cannot overcome a culture where managers are consumed instead of developed. I loved building teams. I just wish the company had valued the people who built them.

1
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RealPage Response
2w
Thank you for sharing such a candid and detailed account of your experience. We're glad the engineering tools, talent, and flexibility of remote work stood out positively, and we take seriously what you've described about being stretched across responsibilities without matching authority or support. No manager should feel they have to absorb everything alone, and your point about developing managers rather than overloading them is well taken. We'd welcome the chance to understand your experience further—please consider reaching out to your HRBP so we can address this directly. Thank you for the years you have invested in building your team.
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