Pros
Free coffee ,tea and sometimes they will get you lunch. Great health insurance options along with health savings program.
Cons
This is a very fast paced environment they have back to back calls even in their slow season. Be prepared to talk a lot, their are days I have gone home not able to talk because I have lost my voice from talking so much. Their covid-19 policy is a joke if you do not hit your numbers you are forced back into the office during the middle of a pandemic at one point they said and I quote "It is a privilege to work from home if you do not hit you numbers you will be forced back into the office" You mean if I don't hit my numbers its a death sentence possibly I better do a good job. They also ended up raising the bar which it was already high to make sure you will end up back in the office they started using numbers that they had never used before to grade calls such as talk time so if you have a high talk time in their opinion you will be forced to come back into the office just another tactic they used to get people to not work from home. For some reason they really want you in the office and it does not make any since. Their expectations are close to you being near perfect so you better be perfect. The quality assurance department needs work I have had situations where me and my supervisor listen to a call and figure out the quality department has lied about my call and fail it yes they have said I did not do something when I did and me and my supervisor wonder what is going on in QA. You are constantly having to listen to QA graded calls to make sure QA is doing their job the right way which you should be able to trust your QA department with doing their jobs and being honest. Another issue is you are not given the tools to do your job the right way you are dealing with communities that seem like they do not care, be prepared to deal with individuals that have spent several hours of their day getting ready for a tour and the employees at the community not even be their or have left for the day so the prospect does not even get to tour. They had a really great bonus structure people were bonusing all the time I dont even hear about it anymore they have raised expectations and almost made it impossible to bonus. If you need help with a call you are lucky if agent help will answer the call so most of the time you are on your own with no support. It seems like this company doesnt really care about their employees it seems like this place is a revolving door and I do not have a bright out look for the Greenville office.
