Interesting - Customer Service Representative (CSR) Realtor.com Employee Review

4.0
Aug 20, 2021
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule, positive people, encouraging environment. Good intentions trying to help others with real estate and buying homes. New hires training is solid and upper management is top of the line.

Cons

Can get repetitive at times, doing the same thing over and over again but ultimately, getting to help others with finding and being able to secure the home of their dreams outweighs that repetitiveness. Salary is average and nothing to get overly excited about unfortunately.

Explore other reviews about Realtor.com

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Very engaging work, amazing peers

Cons

No career progression, promotions/appreciations are hard to get

2.0
Jun 19, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay and opportunity for advancement if you can get on the right projects that will succeed. For the most part I have the tech I need to do my job and my coworkers are really smart capable people who I learn from every day. I feel challenged in my work and that makes me feel engaged and interested in the problems I solve daily. Flexible vacation time and great benefits.

Cons

It can be incredibly chaotic at times, bordering on toxic. People are on edge and passing blame around like a hot potato. Hierarchy, power plays, and territorial politics create land mines for the unsuspecting on any given project— depending on your team or organization you’ll need to tread lightly to survive. They only hire in Austin right now, so any open roles seem to take a long time to fill, but the work still piles on.

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