No tedious day at Remitly, we are always surprised by bad news. - Customer Protection Associate Remitly Employee Review

1.0
Feb 6, 2023
Recommend
CEO approval
Business Outlook

Pros

1 hr lunch break Location

Cons

Customer protection associate is not a risk investigator job position, this is a gourmet call center. You can't trust the company at all, they lie in the job description, in the interview and in any promise they make to the employee. I repeat, this is not a job position of risk investigator. Knowing this this, you can choose to apply or not, Remitly is a regular call center.

Explore other reviews about Remitly

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great culture smart coworkers free meals great leadership high growth

Cons

work-life balance has been getting worse over the years career development path is not clear recent frequent layoffs made people upset

3.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The company started off to be great when I joined a few years back. Lots of hands on opportunities, some great people to work with. Benefits are good, people are valued and contributions are seen.

Cons

The company really started to go downhills in 2024 when there are constant leadership changes, mission changes, priorities changes and team orgs. Business Managers are starting to act like the "decision-maker" over pretty much all product and marketing decisions. We start to question if the direction we are focusing on is even right. Is it customer-centric still or is it more business-oriented. work life balance is bad stress is high people are no longer valued, heard or seen you know a company is going in a negative direction when you start to see tenured employees to leave, smart people to leave as well.

1
See reviews by: Helpful|Rating|Date|All