Overworked, terrible shifts, management is clueless. - Customer Service Representative (CSR) Remitly Employee Review

Great culture smart coworkers free meals great leadership high growth

work-life balance has been getting worse over the years career development path is not clear recent frequent layoffs made people upset

The company started off to be great when I joined a few years back. Lots of hands on opportunities, some great people to work with. Benefits are good, people are valued and contributions are seen.

The company really started to go downhills in 2024 when there are constant leadership changes, mission changes, priorities changes and team orgs. Business Managers are starting to act like the "decision-maker" over pretty much all product and marketing decisions. We start to question if the direction we are focusing on is even right. Is it customer-centric still or is it more business-oriented. work life balance is bad stress is high people are no longer valued, heard or seen you know a company is going in a negative direction when you start to see tenured employees to leave, smart people to leave as well.