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Restaurant Associates

Is this your company?

It is a large corporation, but still a great place to work. (Part II) - Regional Director of Operations Restaurant Associates Employee Review

5.0
Sep 27, 2023
Recommend
CEO approval
Business Outlook

Pros

My Background At the age of 18, I stepped into my first role with R/A, envisioning it as a flexible part-time catering gig while I finished school. Little did I know then, this was the start of my career. For over a year, I juggled full-time school with shifts at a high-end restaurant as the garde manger and working events as a catering chef for R/A. Eventually, I reached a juncture where I had to make a choice. With little hesitation, I committed to R/A. As I put pen to paper (yes it was paper back then), the executive chef remarked, "you now bleed green” (R/A’s color). And being a Philadelphia Eagles fan, I responded, “yes, obviously” (...but I digress)! The chef had a point; once you join R/A, you rarely find a reason to leave (and if you do, you usually find your way back). Life is full of moments we might regret, but I often reflect on those pivotal decisions and cherish the times when I made the right choice. And now, here I stand, raising a toast to twenty years! My Review Commitment to Diversity. R/A started putting more effort into this a few years ago, but recently made the biggest change by promoting a VP of Diversity, Equity, Inclusion & Belonging. They also created a People Matter program with a focus on improving employee experience & a Retention Committee focused on attracting and retaining new talent. While there is still room for improvement here, the conversations are happening, and the efforts are being made to make impactful change in the coming years. Commitment to Support & Empowerment. From my experience, I think this is where we shine. R/A & Compass Group have put a lot of focus into its support systems as the company continues to rapidly grow with support from all directions … HR, Culinary, Finance, Safety, Marketing & Creative or even Peer to Peer. (You’re not allowed to name names on Glassdoor, but you know who you are.) If you need a tool, there is probably someone that can point you in the right direction and then empower you to take ownership of whatever the situation may be. The biggest challenge is not that the tool doesn’t exist, you just need to know where to look. There is no shortage of growth opportunities right now, so hard-working creative people who think a little outside the box, please apply!

Cons

R/A is a corporation. There are guidelines to follow and sometimes a little too much red tape to get things done, but overall if you’re going to work for a corporation in food service, it’s about as good as it gets in my opinion. There are still enough people in leadership that care about people & the human aspect of it all.

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Restaurant Associates Response
2y
Thank you for rating R/A a 5! and taking the time to provide such a thoughtful review. We appreciate your input and are so happy to hear how much you are enjoying being part of the R/A Family. Thank you for taking the time to share your thoughts and experience about R/A. Congratulations on 20+ years with the company, we cannot tell you just how much we are grateful for your dedication and contributions that have brought us here. Please continue to share your inspired experiences to those around you.

Explore other reviews about Restaurant Associates

5.0
May 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Good leaders and fellow associates

Cons

Long hours and long days

1.0
Jun 15, 2026
Recommend
CEO approval
Business Outlook

Pros

If you work the right contract the holiday schedule is nice. Never ending supply of company branded temu quality merch as gratitude for a job well done.

Cons

Tend to make knee jerk reactions in management. Upper management support is performative. Endless half useful meetings that should be emails given they tout a great work life balance but bog you down in processes that change weekly. Merit increases are measly at best. Required 50 hr work week but it’s frequently 55-60. Vacation and sick time are taken in half day intervals so leaving an hour early results in a half day loss. No real system allowing breaks for lunch. I was told i could sit down for 15 mins at the end of lunch service to eat but that is seldom achievable. HR will throw you under the bus given the first opportunity and will not support you when dealing with problematic employees. Management turnover is extremely high.

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