Wow... I have never worked in a place like this. - Customer Service ResultsCX Employee Review

1.0
Jun 9, 2017
Recommend
CEO approval
Business Outlook

Pros

Overtime? I don't know. The company is just awful. I guess if you're desperate for a job and are a student or something it could be ok, but other than that?

Cons

I have never worked in an environment where sexual harassment was not only tolerated, but the accused have been promoted multiple times! Their attendance tracker is a joke, they come up with "points" for everything, won't justify them, then proceed to write you up for them. They deny bonuses that people earned due to "too many points" BUT some people with more points end up getting the bonus??? There is no integrity in this company at all. Somehow, 3 of the supervisors on my project "just happen" to be related. They will do anything to avoid paying you what you deserve as far as bonuses and even hours worked, there's dozens of wage claims and unemployment claims against this company and even a couple lawsuits.

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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