Worst call center in the Philippines - Compliance Analyst ResultsCX Employee Review

1.0
Oct 15, 2018
Recommend
CEO approval
Business Outlook

Pros

None. Need to overhaul or change the management

Cons

Incompetent HR and management. Poor culture on compliance. No initiative and accountability from management. Blame culture is prevalent

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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