Great tools, but training was horrible - (Remote CSR) ResultsCX Employee Review

2.0
Dec 27, 2021
Recommend
CEO approval
Business Outlook

Pros

-WFH (sort of) -Some of the best CSR tools I've worked with -Pay rate going up to $14 p/h in Jan

Cons

-Training programs had LOTS of issues -Pay still on the low end for the workload -Will hire ANYBODY (multiple people in training class that had never worked on a PC before), which kills the training flow -Required to come into brick-and-mortar location if their systems go down (which counts against your attendance, regardless of how far away you live) -Required to run a virtual desktop inside of another virtual desktop on YOUR desktop. Even with Gig ethernet, the lag made most things unusable

Explore other reviews about ResultsCX

3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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