Disorganized - Anonymous employee ResultsCX Employee Review

2.0
Mar 1, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

It's pays $11 an hour. In training you can do what you want. The atmosphere is very relaxed.

Cons

Training did not prepare you for the floor. No one knew what was going on half the time. Schedules were decided based off of test scores. If you got a poor score and needed a certain schedule they basically said tough luck.

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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