Easy job, lousy systems, poor communication - Insurance Agent ResultsCX Employee Review

The training was very short. On top of that we had to stop to troubleshoot equipment/system issues frequently, which cut into actual training. There is no direct number for ANYONE in the company, including HR. Email is the only form of contact and good luck getting a response. Managers lack basic communication skills. They expect you to respond immediately on Teams to every little thing but will leave you hanging when you’re having issues and then blame you for not figuring it out. All systems crash multiple times a day and accounts will randomly reset/lock you out