Poor Training, Worse management - Customer Support Representative ResultsCX Employee Review

1.0
Apr 24, 2023
Recommend
CEO approval
Business Outlook

Pros

I got to work at home

Cons

I was expected to be able to have everything pulled up 5 minutes before the start of my shift, to ready back from lunch before my lunch ended, and was constantly monitored to the point of exhaustion on my break time. If i was more than a minute over on my breaks, i'd get yelled at for "Stealing time from the company."

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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