Employees matters - Customer Service Representative ResultsCX Employee Review

2.0
Jun 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Paid training, teamwork, set up for success and growth.

Cons

Start out pay should be higher.

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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