Management - Customer Service Representative ResultsCX Employee Review

2.0
Aug 14, 2023
Recommend
CEO approval
Business Outlook

Pros

Flexibility of Working from home

Cons

If you can deal with the micromanaging and sitting for hours dealing with the stressful customers then this is the job for you. Overall it’s not a bad job it’s easy but can be draining.

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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