It's a job - Customer Service Representative ResultsCX Employee Review

2.0
Oct 4, 2023
Recommend
CEO approval
Business Outlook

Pros

It's a job and they pay you. The interview was quick and you work from home.

Cons

Completely disorganized. No one knew what was going on starting with onboarding and going through training. The systems never work and part of the training is just getting used to that.

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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