Build up your skills and get out - Real Time Analyst ResultsCX Employee Review

1.0
Oct 5, 2023
Recommend
CEO approval
Business Outlook

Pros

The WFM family is pretty tight knit, at least they were locally.

Cons

Not hiring in the US anymore, firing time of people in other WFM with little to no notice, quality of work has seen dramatic decease, we're paid less than agents to do way more work. Upper management always questioning everything.

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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