Great company - Customer Service Representative ResultsCX Employee Review

5.0
Nov 28, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote, good trainers, great schedules to choose from

Cons

You are on camera and put on the spot in training so not good for a person with social anxiety

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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