No Incentives Here - Customer Service Representative (CSR) II ResultsCX Employee Review

1.0
Jan 26, 2024
Recommend
CEO approval
Business Outlook

Pros

Easy to get time off

Cons

Favoritism, Poor Training, Programs are not compatible for any significant time and you get no pay when technical not your fault, also they increase your workload and promote but offer no vacation pay, holiday pay, or raises. It is a road to no where

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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