Experience - Customer Service Representative ResultsCX Employee Review

2.0
Feb 5, 2024
Recommend
CEO approval
Business Outlook

Pros

The customers you get to help

Cons

Micromanage, back to back calls

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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