It was Okay - Customer Service Representative (CSR) ResultsCX Employee Review

2.0
Mar 13, 2024
Recommend
CEO approval
Business Outlook

Pros

had some freedom here and there

Cons

Felt like I was back in high school at times

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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