They fired everyone - Customer Service Representative ResultsCX Employee Review

1.0
May 2, 2024
Recommend
CEO approval
Business Outlook

Pros

There are no pros as there's no longer a job

Cons

They shipped all jobs overseas and laid off hundreds not caring that we have families to feed.

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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