Agent - Customer Service Agent ResultsCX Employee Review

1.0
Jan 9, 2016
Recommend
CEO approval
Business Outlook

Pros

Really the only pros are the people and insurance which is not EVEN decent , after 60 days

Cons

Horrible management, favoritism, don't care about employees,

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3.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Flex schedule and Daily Pay options

Cons

Metrics are tied to commissions and top agents are leaving Leadership keeps changing, the new commission targets are impossible to hit, and management only answers when it's convenient for them

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