Think twice before joining. Beware. You may regret it - Territory Manager Reynolds American Employee Review

1.0
Apr 29, 2018
Recommend
CEO approval
Business Outlook

Pros

Work with very knowledgeable people. Company car you can use on the weekends. Work from home

Cons

Pay is not comparable to industry standards. Our competitor starts at 15k more than a new hire Territory Managers for an almost identical job. Promotions are a joke. Even though favoritism is commonplace in most companies, here is a must to get promoted. Sales numbers don’t matter neither does work ethic. You just have to have management like you and you have to give off the impression that your a hard worker not actually work hard. Play the corporate game. If you want to move up in the company, be prepared to drop everything and move to some unknown area. If you turn down a promotion offer you are forever blacklisted and will never get another offer. Workload is crazy busy. Been in the company 15 years and in the last 5 years has been brand launches galore. We force all these new products down our customers throat and tell them “it’s in the contract” without further explanation is now the norm. The number of brands we are responsible for have tripled but the pay is still the same. The company is best in class for the exploitation of the folks in the field. Work life balance these days is a myth. This is also the highest turnover I’ve seen in a long time. Depending on where you get placed after you get hired, your manager may be a micromanager. It is a simple business if management allows it but for some reason some people want to over complicate the basics. So if you do get hired and you end up working for a manager that micromanages this simple business model then you will realize very quickly why it was vacant in the first place. CRM technology is absolutely the worst. Our Salesforce program is supposed to be the only application we should be using. However, because it is substandard, we have to have other tools open such as calculate pricing. CRM crashes constantly and data loss is incurred as a result. Big fail on the company to spend millions on a failed CRM. In conclusion, if you are desperate and unemployed take this position in this company. However, I suggest looking for a position outside the industry because it is shrinking. But if you must join this industry join Altria. They have better pay and benefits.

Explore other reviews about Reynolds American

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and nice benefits

Cons

Fast paced and geographically limited

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Reynolds American Response
1w
Thank you for taking the time to share your experience at Reynolds American!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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