Times have changed... - Senior Division Manager Reynolds American Employee Review

1.0
Sep 19, 2018
Recommend
CEO approval
Business Outlook

Pros

-Company vehicle ($175) -Benefits -401k Match -Pension (if applicable)

Cons

-Lack of transparency has led to an uncertain feeling in the field. Personnel moves are announced without the understanding of what has caused the movement. This leads to the field to speculate on what is happening. With BAT changes coming between now and Vegas, transparency is needed. -Pay is not adequate for the work being done by TMs. As our portfolio grows, one would assume profits would also grow to reward the people in the field. The company is also hemorrhaging money on different initiatives, POS/materials, and recalls. This only creates additional work that is not compensated for. When it comes to pay, the company is in a negative feedback loop that it can't get itself out of. -I have dealt with numerous TM vacancies, both on my team, along with my team assisting other divisions to cover. It seems as if we have stopped hiring additional personnel, which turns vacancy coverage into the new norm putting additional pressure and workload on TMs. I've had candid conversations with some of my top performing TMs and they are burnt out. This worries me on how long they will stick around as I can only say "use informed decisions" so many times... -Territory Managers can be treated as juveniles. In some ways they are put on a pedestal (rightfully so) as they are the front lines of our company, yet the environment they work in consists of constant coaching with little to no positivity. Lack of metrics and true 'goals' give TMs a feeling of being lost no knowing if what they are doing is right. In some divisions within the region, TMs are given curfews or restricted on where they can go for nightly entertainment during meetings. TMs are adults with college degrees, and in some cases twice the age as their managers. They need to be treated like it.

Explore other reviews about Reynolds American

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and nice benefits

Cons

Fast paced and geographically limited

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Reynolds American Response
2d
Thank you for taking the time to share your experience at Reynolds American!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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