We got a raise! So the worst is yet to come! - Territory Manager Reynolds American Employee Review

1.0
Nov 4, 2018
Recommend
CEO approval
Business Outlook

Pros

It used to be a really great company

Cons

Pay restructure - people with least time in the company got the biggest pay raise. People with the most time in got zero raise. Essentially making everyone pretty much equal. Almost everyone that has written a review on Glassdoor in the last 12-18 months (except for the fake reviews) have mentioned workload is not managible in its current state. Get ready for an additional increase in workload because they gave most TMs this “raise”. I have been through 3 pay adjustments with no increases in pay. And shortly after the pay is implemented, the workload gets to a level where people still end up quitting due to the stress of trying to obtain unrealistic expectations. Management keeps stressing they have reduced our workloads but in actuality they have increased 3 times. It shows the disconnect management has with reality. Our call visits are a very watered down version of their expectations of a category advisor should be. These days we only have enough time to walk in, check code dates and leave. No more discussions on driving the category. We are only telling them go pick up items A,B and C because if you don’t I am forced to cancel your contract without time for further explanation. 2019 will be know as the year of hell. Based on history, the company will dump so much work on the TMs, it will not matter how much of a raise people get. They will simply just leave like before. I hope the company proves me wrong, but you cannot ignore history.

Explore other reviews about Reynolds American

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and nice benefits

Cons

Fast paced and geographically limited

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Reynolds American Response
1w
Thank you for taking the time to share your experience at Reynolds American!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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