Disappointed In Every Way - Territory Manager Reynolds American Employee Review

1.0
Nov 12, 2018
Recommend
CEO approval
Business Outlook

Pros

Perks - car, bonus, benefits, people. Not stuck at one location all day. National meeting in Las Vegas, and sometimes other places. 401k Match at 6%

Cons

Company takes out $175/month for the car. This is whether you use it or not. No other tobacco company does this. Cell phone allowance is stuck at $42, which is what it was 10 years ago. This is still flip phone rates. Depending on where you get placed could be negative. There are a lot of deadwood division managers out there that only look out for themselves. You will learn quickly if you landed this type of DM when you go above and beyond and they give you the same performance rating of a another TM that is lazy, calls out frequently, and is demoralizing to the team. Workload is terrible, even worse if you have to cover vacant territories (which there are plenty of). No time to complete projects and catch up on activities. People are drained. Company does not seem to care. They continue to add more initiatives. Company strategies do not align, causing headaches by running back and forth to stores, not accomplishing much. Company will have 10 priorities that are expected to be completed, while creating 5 more, all the while the TM is still expected to achieve the CE and productivity goals. Most TMs have a heavier workload than before, even after it was promised that the territories would become smaller. Quite the opposite. CEs used to be about the conversations. Now it's about the numbers. They say it's not about the numbers, but divisions trip over each other trying place the most coupons. Now name generations will be enforced. They are already being forced regionally through “fun contests” to sugar coat a goal you better not fall short on. Put a goal of 50-100 per day, and what do you think is going to happen? Not much conversation and misuse of coupons. Some DMs don't seem to care as long as they come in first. In addition, Name Generation has come down to lying to the Consumer just to achieve a higher percentage of entries. Pressure from management has forced TMs to mislead the consumer on why they 'need' to take an image/scan their ID. Home Office seems oblivious to what is going on in the field. There have been so many resignations, from many who were loyal for years. Vacancies = more stress for employees left to clean up the mess.

Explore other reviews about Reynolds American

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and nice benefits

Cons

Fast paced and geographically limited

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Reynolds American Response
1w
Thank you for taking the time to share your experience at Reynolds American!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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