Pay is "ok" 60+ hrs/wk; the company seems headed towards MICRO mgmt. as good DMs are headed out & replaced by micro mgrs - Territory Manager III Reynolds American Employee Review

4.0
Mar 30, 2013
Recommend
CEO approval
Business Outlook

Pros

Benefits (i.e. company car, small reimbursement for cell/internet). If you had asked me 1-2 years ago I would have said the pros span across the board: salary, bonus, fun work environment, great work life balance, great perks, great management (DM level), great company (this was during the Susan Ivey era). Since then, the company has gone south, 8am - 7pm work days with no lunch aren't uncommon, "work/life" balance is now "work/work some more" and management spends more time being "yes men" to their higher ups than they do focusing and thinking about implementing ideas that can actually give results.

Cons

Freedom & work/life balance which was a major selling point for working here is gone, company seems to have 0 confidence in reps to do their jobs & have implemented systems to 'keep tabs' on where you are at all times during the day...take a lunch a 11:30 & everyone above you will know. As such most work straight through lunch.

Explore other reviews about Reynolds American

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and nice benefits

Cons

Fast paced and geographically limited

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Reynolds American Response
5d
Thank you for taking the time to share your experience at Reynolds American!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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