Thanks for the sales training, would not recommend. - Senior Key Account Manager Reynolds American Employee Review

2.0
Oct 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Company car, Sales Training programs

Cons

-Work Life Balance - Unfortunately the work load is not on par to many peers across the country depending on TM/DM/KAM territory. Really a draw of the straw if you’ll be lucky or be on the other side of an unbalanced workload. Recommendations provided are not heard by senior leadership if it requires additional head count. Hello burn out! -Compensation - RAI likes to say they are comparable in salary to similar CPG companies, shows slides of their research to try and show employees what they want them to believe. Based on workload/skills/responsibility in your role you are most likely underpaid if your a Senior Manager. Many other CPG companies pay 10-20% more to comparable roles in the industry, was shocked to find out how far off RAI was during interviews with other organizations. Resources/Tools- the tools and resources lag far behind what personnel need to in order to deliver on goals that leadership is signing sales areas and regions up for. Boundaries - Boundaries and work life balance do not exist here. Working 12 hour days to stay afloat, getting/sending emails at 4AM/9PM, unrealistic turnarounds for feedback and constant fire drills. When this becomes the norm, these are not fire drills just a chaotic organization with no respect for its employees. Communication - The left hand does not know what is happening with the right. There are several departments and teams that don’t have a clue what the other is doing. Unfortunately all this is a downstream impact leaving field TMs/DMs/KAMs with unhappy customers, getting yelled at daily due to frustrations and no answers from internal teams. Bonus- Don’t count this into your compensation, in 2021 many a fraction of what was promised. Due to inaccurate reports, a changing metric scale and funky math it’s a toss up if you’ll actually receive the projection of your bonus for the work you’ve done.

Explore other reviews about Reynolds American

5.0
Jul 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and nice benefits

Cons

Fast paced and geographically limited

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Reynolds American Response
1w
Thank you for taking the time to share your experience at Reynolds American!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Company car and free gas

Cons

1. The managerial style of the district manager in Seattle is extremely petty, his reviews make no sense whatsoever, and there is a rampant culture of favoritism going on in his district. 2. The insistence on doing “work withs” for a person with high functioning Autism was absolute torture. Even though reasonable accommodations were requested by me, none were given. 3. The district manager also referred to me as in proper nouns that were derogatory and EXTREMELY offensive to someone with Autism numerous times. 4. The payout of bonuses were also extremely infrequent, even though I qualified for them. 5. Finally during the interview process, one of the biggest selling points that was made to me was a promise of a work life balance with “exemplary pay.” Neither of which came to fruition.

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