Revolving door craps shoot - Sales Development Representative (SDR) RoadRunner Employee Review

1.0
Jan 3, 2026
Recommend
CEO approval
Business Outlook

Pros

- Remote position - equipment included - benefits

Cons

Everything else , but I will highlight: -Misleading expectations in interview: they say only your performance matters for KPIs and graduation, but it is not true because later in process if pricing team can't beat competition rates they "punt" your work and you get no credit towards your quota minimum for bills pulled "the key metric". - its a total craps shoot. You might book 10 appointments in training , but depending on the type of company those bills are coming from and getting approved for, the process could take over a month. I know people who booked appointments for bills that would have had them graduate at the end of training and were still fired BEFORE the appointment held. Very Shady. You have two months in training (really 5 full weeks calling full speed, only I had about 4 due to holidays) to hit the graduation hurdle. Punted bills? AE refuses to meet with your appointments because they want to use Teams over Zoom or are in area they dont like?? Too bad, its on you, the SDR. Typical sales trap - its on you and your fault ALWAYS. AE only wants to meet certain times and u cant book until a week or two later? Your fault. Figure it out. The AEs are not your friend in this job and actually are a barrier between you and your appointment holding- in my experience I lost 3 appointments being held because no AE could take the appointment when prospect wanted. - more focused on useless KPIs then results. I was doing well in this role and would have graduated if not for a punted bill (out of my control). But my performance dropped drastically when my sales coach pulled me in a meeting and said I needed to make more calls/hit useless KPIs. Aimlessly trying to hit numbers like this is a massive time waster and hurt my end result. Well targeted calls is necessary for this industry, but they made it clear to shoot for KPIs . - company fired me based off Bill goal metric which I would have surpassed if they approved a perfectly qualified bill by their own standard. My job was to qualify accounts, not analyze room for savings in bills. This company is blaming new sales reps for things not in their job description. - limited market/ comparing markets. The company has you set in one market only and if you are in an old one , good luck. 80% of leads I found were taken by another rep already. 15% already in our CRM and contacted before(not always a bad thing tbf) and 5 % were fresh but often "too small" for our services. - Sales Coach acted like I would be kept on for strong performance but unlucky breaks with approved bills, but HR called me the day after new years to fire me for not hitting quota. Such a joke as I was a trainee often highlighted by management in first month and a half of training before the holiday dead season hit. - really bad Prospecting tool in CRM, need to get creative to generate good leads, but there is virtually NO prospecting time for trainees. Good luck getting quality calls on a regular basis. You are basically encouraged by management to call the same 300 bad leads over and over again as they put a focus on hitting call volume and act like if you are prospecting as a trainee you should have been calling.

Explore other reviews about RoadRunner

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work in a remote environment

Cons

Not too many cons. Good culture

4.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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