Great if you want remote work. Everything else is a downgrade - Anonymous employee RoadRunner Employee Review

2.0
Jul 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fully remote work environment, which is genuinely the only major benefit worth mentioning.

Cons

Culture is a message, not a reality Leadership talks constantly about transparency and putting employees first Internally, there's a real disconnect between that messaging and how people are actually treated Concerns about workload, growth, and burnout are acknowledged in words and ignored in practice Constant restructuring, no stability Teams get merged or reshuffled with no warning or input from the people affected You can be hired for one role and end up doing an entirely different job within months Expectations climb steadily while pay and recognition stay flat More work, no added support When people quit, the company doesn't backfill — it redistributes their work onto whoever's left Remaining employees absorb more accounts and responsibility with zero added support The unspoken policy is "figure it out yourself" Leadership disconnect Decisions are made with little understanding of what teams actually deal with day to day Business optics are consistently prioritized over employee wellbeing Favoritism and inconsistent treatment Recognition, flexibility, and opportunities often come down to who you know, not what you contribute This breeds resentment and kills morale No real career growth Employees are expected to take on more responsibility constantly No real mentorship, no defined advancement path, no clarity on how to get ahead High turnover, treated as a non-event People quietly disappear from the org chart with minimal explanation Everyone else is left wondering if they're next, while picking up the slack Events don't replace real culture Occasional "wellness initiatives" or events aren't a substitute for fair pay, sane workloads, and real communication This company optimizes for the appearance of culture, not the substance of it

Explore other reviews about RoadRunner

5.0
Jul 23, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company. Great culture. Great management

Cons

None that I can think of

4.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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