Sales - Anonymous employee RoadRunner Employee Review

2.0
Jan 3, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The Concept o fbrokering to lower somebody's trash bill and recycling their recyclables. Is admirable.

Cons

The lack of effective planning to support opening new territories is piss-poor. I started last January we were supposed to have recycling of cardboard I left in June and they still didn't have it. Yet they wanted me to tell customers that we did. They should have had a tiger team come in and set up the various resources before we even started. But instead they kept delaying having any type of recycling. Major corporations if they want to come on board want to be able to do composting, wood, plastic, cardboard, pallets and steel. secondly they promised us to have to inside sales people for each rep. None of us had two sales people. We would sign companies and then they would get frustrated because none of the recycling was available and I didn't sign up to just have their price per yard brokered down. Furthermore it's the first sales job I've ever had where they do what they call punting. Punting means that they don't feel they can make money on a new account. But after I brought companies like the San Antonio food Bank and multiple large companies and they punted them. When we had opportunities for all types of recycling. I realize that this is not a good company for me. People go into sales to make money and this isn't a good place to do it. I guess it's a good opportunity for new people if you live in Pittsburgh.

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RoadRunner Response
7y
Thank you for taking the time to write a review. I am disappointed to hear that your experience at RoadRunner did not go as we had all hoped it would. I’d like to speak to several of the points you brought up in your feedback: Enhancing our business development process is a top priority at RoadRunner. We have a defined sales process that uses proprietary technology to ensure that RoadRunner and the businesses we work with can mutually benefit from working together. By design, we must qualify the business before it can be approved for further discussion. When we disqualify a business during the evaluation phase, we have determined that the mutual benefit is not significant enough to move forward, regardless of the size of the business. I’m interested to learn more about your personal experience as it relates to this matter. RoadRunner currently operates in ten major markets throughout the United States. Like our sales model, we have a defined process that we follow when considering new cities to launch. The recycling services available to our customers in Pittsburgh, PA are available in every market we serve. When we expand into a new market, recycling services become available as demand for them is developed by our team. Furthermore, the Account Executive team in San Antonio continues to grow as our recycling services are adopted by more and more businesses in the area. I am always available to discuss feedback on a personal level and I encourage you to get in touch if you are interested at feedback@roadrunnerwm.com. If we do not get a chance to speak, I wish you the best of luck in your future endeavors. Sincerely, Shane Kilcoyne V.P. Business Development

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Cons

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Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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