Great Concept, But Needs Much More Time to Grow - Anonymous employee RoadRunner Employee Review

3.0
May 8, 2020
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I was initially going to give a much more negative review, but looking back, it honestly wasn't quite as bad as the sum of its faults. It is a great place for new college graduates to get their feet wet (more on that later) when it comes to sales and phone work in general. The co-workers tend to be very friendly and as a result, the teams tend to share a special bond. The sales coaches are very helpful. They keep things fun with corn hole games, trivia, awards, free lunches, the famous "3:30 fist pound," and other such activities. Especially fun was RoadRunner Day, a day when the company rewards its employees with a fun night of golfing and socializing. I especially loved that the company had a strong sense of keeping work life and home life separate.

Cons

I've been around the block a few times. I was a bit older than the usual demographic which, as I said, tends to be mostly fresh college graduates. When you hire mostly green, inexperienced people, there tends to be a reason for it, and one that is less than pleasant. The reason, I discovered, is that people who are new to this industry have no idea what a good paycheck looks like. They hear "commission" and get dollar signs for eyes, yet the commission was the most abysmal I've ever seen. You had to put in lots of strenuous work to close a deal, and then you hoped and prayed it was approved, which often it wasn't. Even the folks who were making top dollar and considered to be above the rest really weren't pulling in nearly as much money as I have at past jobs. Knowing all of this was not great for motivation, at least not for me. And those fun things I mentioned in my pros? I will list them as cons as well. I now know what red flags to watch out for when it comes to a company distracting its naive employees from the fact that their compensation is not that great. I don't need hit a gong and receive applause when my deal is approved, or hit a noise-making button when I set a meeting. I don't need my ego stroked, just a fair commission check that is realistically attainable and isn't spun to me in a deceptive way during my interview. While all of these things things may seem innocuous, I have come to see them as distractors from an uncomfortable truth. Also, when you hire mostly people in their early twenties, you inevitably draw in lots of immature people. Rub someone the wrong way and the work environment can become downright toxic. Add to that the fact that the "Entitlement Committee" as I call them constantly shove one political philosophy down everyone's throats (basically socialism) any chance they get, making for a very tiresome and eye-rolling day at times. Despite all of my complaints, it is not a bad place to work, especially if you are young; but I wouldn't plan on being employed with RoadRunner for more than two years at most, unless you have your eyes set on a sales coach position or other team lead. RoadRunner will probably be a great place to work someday, but that is far down the line.

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RoadRunner Response
6y
Thank you for taking the time to leave feedback on your experience at RoadRunner. We consider all recommendations and feedback we receive. We strive to create a positive, energetic, encouraging office environment, where all employees are comfortable, motivated, and inspired to professionally grow and develop. RoadRunner strives to provide all employees with lucrative goals tied to promotions that are clearly defined throughout the hiring process. Our training and development programs are in place to help our employees succeed, but this role is not for everyone. We thank you for your time spent with RoadRunner and we wish the best in your next role. Sincerely, RoadRunner Recycling

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Pros

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Cons

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Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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