Beware of falsehoods - Account Executive RoadRunner Employee Review

1.0
Oct 16, 2020
Recommend
CEO approval
Business Outlook

Pros

I am ready to leave so I have no pros to add.

Cons

Turnover is extreme over the past year. The mission does not meet the true business model as a waste hauler. Salary and commission structure is not truthful as compared to the interview. Great lack of a diverse work population makes this appalling ing today's environment. The management team lacks clear direction other than to say "grind" which is a deeming statement.

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RoadRunner Response
5y
Thank you for taking the time to leave feedback on your experience at RoadRunner. Please note, RoadRunner takes great pride in providing a clear, honest, transparent, recruiting/interview/hiring process for ALL candidates. In addition, RoadRunner has always clearly defined the sales commission structures in each and every sales offer letter, which remains constant. RoadRunner's mission remains constant as well, which is to create unprecedented value for our customers, employees, and communities by providing technology through a powerful urban logistics engine to recycle more - as safely, efficiently, and environmentally friendly as possible. The year 2020 has yielded the highest employee retention and lowest employee churn for RoadRunner since relocating to Pittsburgh. RoadRunner continues to put diversity and inclusion at the forefront of the business model, resulting in an increase in diverse hires every year since inception. In addition, RoadRunner has an active Diversity Committee that was formed back in 2018. As discussed during new hire orientation, RoadRunner strongly encourages anonymous feedback from all employees who want their voices to be heard regarding any issue inside of the workplace. Please use http://www.lighthouse-services.com/roadrunnerwm. Wishing you the best of luck in your future endeavors. Sincerely, RoadRunner Recycling

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5.0
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Pros

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Cons

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4.0
May 9, 2026
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Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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