That job that sounds too good to be true. - Sales Development Representative (SDR) RoadRunner Employee Review

1.0
Aug 12, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay and benefits aren't shabby.

Cons

This company is a data collection company disguised as a company "looking to recycle and find the greener good" or some bs like that. This job will put you through 9 weeks of training in which one of the three trainers are good. The other two women lack any skills in training or leadership. You have about a 50% chance of making it past training. The company then incentivizes you to obtain company's waste invoices through cold calling. When you actually get a company to give one up, you then have to get it approved to earn commissions, and that happens sparcely. They tell you it's about gaining new customers and make you feel like you'll be doing some good in he world but they have no incentive to get anyone to start recycling and no incentive to gain customers. It's all about data collection. The sales coaches are mainly fresh-out-of-college kids that have little to no experience in sales. They do pretty much nothing but kind of babysit you all day but most of them don't actually care what you're doing. The company promises to buy new customers out of their current waste contracts and most of the time, they don't. New customers get stuck paying 2 companies because RR won't pay off the old contract. The company is ran by a guy and a group of his college buddys and aren't the least bit qualified for any of their positions. The worst part of the company is the head honcho of inside sales who is basically a phantom. He's never working, never actually helps anyone and gets paid more than anyone else in inside sales. Run from this job!!

Explore other reviews about RoadRunner

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work in a remote environment

Cons

Not too many cons. Good culture

4.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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