Warning: Beware of Discriminatory Practices at RoadRunner - Business Operations Analyst RoadRunner Employee Review

1.0
Oct 10, 2024
Recommend
CEO approval
Business Outlook

Pros

You get to meet some amazing folks and learn new skills

Cons

I recently left a higher-paying job, where I spent three years, to join roadrunner recycling due to their enticing promises. Unfortunately, I encountered blatant racial discrimination and a toxic work environment. Contrary to standard HR practices, the company failed to provide adequate training or process documentation for their SQL server, despite knowing I had no prior experience with the particular server/database they use. Within five weeks, they expected me to master their database without guidance or resources. Ironically, during this period, I successfully brought in two new clients (beyond my job description). Despite this, my manager, who initially seemed supportive, revealed a dismissive attitude. Being the only black team member, I felt easily disposable. Colleagues (all white) confided that it took them 6-12 months to grasp the database, yet I was expected to become proficient in just five weeks through self-paced training with no documentation.

Explore other reviews about RoadRunner

5.0
May 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work in a remote environment

Cons

Not too many cons. Good culture

4.0
May 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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