Pros
*The position paid more ($23/hr) than comparable customer service positions *It was remote and they supplied all the tech equipment
Cons
* Manager regularly asked me to voluntarily give up my breaks, insisting I would get a bigger bonus if I stayed online and took more calls instead. * Some weeks they reduced my hours M-F, so they could add Saturday in without paying me overtime. * Their employee loan program is a hoax. They force you to pay points on their mortgages so you lose money upfront. I calculated it would take 8 years to earn that money back through the slightly lower interest rate they offered us. * When I put in my 2-week notice, they fired me on the spot. Lost my family's health insurance in the middle of a pandemic because I did the right thing.