Rocket Customer Service Associate reviews

1.5

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(2 total reviews)
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Varun Krishna

Not enough data to show CEO approval

Reviews by job title

2 reviews
2.0
Aug 19, 2021
Recommend
CEO approval
Business Outlook

Pros

*The position paid more ($23/hr) than comparable customer service positions *It was remote and they supplied all the tech equipment

Cons

* Manager regularly asked me to voluntarily give up my breaks, insisting I would get a bigger bonus if I stayed online and took more calls instead. * Some weeks they reduced my hours M-F, so they could add Saturday in without paying me overtime. * Their employee loan program is a hoax. They force you to pay points on their mortgages so you lose money upfront. I calculated it would take 8 years to earn that money back through the slightly lower interest rate they offered us. * When I put in my 2-week notice, they fired me on the spot. Lost my family's health insurance in the middle of a pandemic because I did the right thing.

1.0
Mar 9, 2021

Not great

Recommend
CEO approval
Business Outlook

Pros

Benefits start on day one

Cons

401k very cheap for such a big company.

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