Good if you don’t mind being cursed at by customers all day - Customer Service Agent Rocket Lawyer Employee Review

2.0
May 6, 2025
Recommend
CEO approval
Business Outlook

Pros

On-time pay, health benefits, and holiday pay

Cons

No one cares about how the immoral business practices harm the employee’s work experience. Robots for HR personnel

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Rocket Lawyer Response
1y
Thank you for taking the time to share your concerns. We're sorry to hear about your experience and take this feedback seriously. Please reach out to hr@rocketlawyer.com if you are comfortable sharing your concerns directly.

Explore other reviews about Rocket Lawyer

5.0
Apr 20, 2026
Recommend
CEO approval
Business Outlook

Pros

The communication within and across teams are clear and organized. I haven't seen anyone during my internship experience that didn't take full responsibility of their role and issue they are working on. Learnt a lot of hands-on experience.

Cons

DE team supports the entire data infrastructure at global scale, so from time to time we were overwhelmed with the entirety of the scope we have to handle.

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Fairly flexible schedule. No dress code.

Cons

Retaliation by management, toxic work environment, unrealistic expectations, definate favoritism (duties, promotion, pay raise), lack of organization, no clear outlook HIGH turnover.

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