Rocket Lawyer reviews

3.8

65% would recommend to a friend

(268 total reviews)

Paul Hollerbach

73% approve of CEO

54% positive business outlook

Rocket Lawyer has an employee rating of 3.8 out of 5 stars, based on 268 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Rocket Lawyer employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

268 reviews
1.0
Jul 2, 2019
Recommend
CEO approval
Business Outlook

Pros

There are many talented, supportive people on the ground at Rocket Lawyer, who are unfortunately kept from doing their best work by leadership. Many of the people at the company believe in the mission of making legal more accessible to all, even if it's just lip service for most of leadership. Catered lunch on Fridays. Unlimited PTO and folks eager to leave the office every day makes work/life balance easier to manage.

Cons

I wish all my former colleagues the best, but I have to strongly urge you not to join them. I've had jobs that were bad fits for me personally, but this is the only employer I can't recommend anyone work for. Rocket Lawyer is full of talented folks whose hard work is rendered pointless by inept and toxic leadership. If you work there, especially as a designer or engineer, expect most of your professional expertise to be dismissed and most of your work to be for nothing. In my time there, projects were given rush priority only to be dropped at the last minute. Releases with serious issues seemed to be becoming the norm. Engineers' and designers' work to improve the design and infrastructure of the core product was backburnered for projects to generate short-term revenue or coverage in the blockchain press. Even the smallest changes to the product had to go through multiple rounds of executive approval. Teams quickly dwindled from "reorgs" and high turn-over. Everyone at Rocket Lawyer is too busy managing up to a single point of failure to get meaningful work done. Priorities constantly change at the whim of the CEO, who does not have a technical, product, or design background and does not respect the people he's put in charge of those functions enough to let them do their jobs. The CEO will challenge people to disagree with him, saying it's how to earn his respect, but lose his cool if you do. He routinely used all-hands meetings to belittle employees—saying terminated employees were dead weight, people who posted Glassdoor reviews are cowards, and that if we really understood the content of his presentations, we would be much more excited by them. It doesn't occur to him that his employees are smart enough to understand his vision and are still underwhelmed by its cohesiveness or clarity. This lack of respect will carry on past your last day. Former coworkers have described being berated by the CEO during exit interviews. Personally, despite getting exemplary peer and manager reviews during my time there, Rocket Lawyer dragged my severance negotiations on for nearly two months, during which they went radio silent for weeks at a time, eventually making a final offer of zero compensation after starting at two weeks. The pay and benefits were fine; but as an engineer or designer in San Francisco, you can do so much better.

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Rocket Lawyer Response
6y
Thank you for your review of Rocket Lawyer and we appreciate your feedback. I recently returned to Rocket Lawyer as Chief Design Officer after being away for a few years, and I have seen some of the great work you have produced and regret our time didn't overlap. While there has been some great progress in the way our company now prioritizes clear key initiatives, we acknowledge that there are some areas we still need to improve. I'm collaborating very closely with leaders on this and it's been a great ride so far. Please don't hesitate to reach me at gd@rocketlawyer.com if you would like to discuss anything further. Courtney O'Connel, Chief Creative Officer
1.0
May 6, 2019

Join at your own risk.

Recommend
CEO approval
Business Outlook

Pros

Everyone leaves at 5, or sooner if they can. Run for the exits!

Cons

If you’ve recently been laid off or are desperate for a job, then you will be able to clear your low bar for success by taking a job at Rocket Lawyer. You will receive a regular paycheck for your services, and most positions do not require working late nights or weekends. If you expect to flourish in your career, accelerate your professional growth, receive any sort of mentorship, or feel pride in your work, then you should continue your job search. Leadership is nonexistent. Within my first year, almost all of tech leadership vanished, apologizing on their way out for leaving the engineers behind to fend for themselves. A promising new CTO was hired to turn things around, and he too left in a matter of months. More departures followed, and the engineering team at this “tech” company became a skeleton crew trying to keep things afloat with loads of tech debt and an outdated stack. I was shuffled around to four different teams during my employment, and not one team completed a meaningful project. Just before a feature was set to launch, it would get shelved by a c-level exec. I’ve seen other reviews that include too many unflattering details get removed. There are dozens of cautionary tales I wish I could share. Suffice to say, please be careful. Join this company at your own risk.

1.0
Jul 11, 2022

Just. Yikes.

Recommend
CEO approval
Business Outlook

Pros

Some truly talented individuals with some exceptional ideas, skills and insight. I've watched them build some excellent things, but I've also watched them leave.

Cons

Most critically: Toxic atmosphere all the way from the top to the bottom. And very much in that direction too. I'm lucky enough to have never been the explicit target of bullying which makes what I have to say all the more important. I saw it happen around me, constantly and I say this not from a place of anger but from a place of genuine concern. You will come to hate the politics. The "shut up" mentality. The all around disrespect. Exceptional people, led by an aggressive bully who has surrounded himself with dancing yes-folks determined to take credit for the work of people that work incredibly hard. --- The product itself is, if we are gentle and honest at best; is sh*t. You will not be doing the best work of your career here. The product is dated, and it makes money. There is a true lack of imagination and creativity into what this service can and should offer. Instead, time is spent chasing the latest shiny thing (or explaining why that shiny thing is late because of so much noise) that rather than actually delivering anything of consequential value. Instead, you will spend your time continuously patching and adding feature churn to the same, dated, slow and underwhelming product that they've relied upon for years. This is the kind of product a tech company purchases under the guise of an employee benefit they can offer when they have a little too much budget left over. Don't except to excel in your career here. That's reserved for those who either have the time to put on a good show and take the credit of others, or who have excellent skills in nodding their heads.

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Glassdoor has 314 Rocket Lawyer reviews submitted anonymously by Rocket Lawyer employees. Read employee reviews and ratings on Glassdoor to decide if Rocket Lawyer is right for you.