Inconsistent but okay - Agent Support Representative Rose International Employee Review

4.0
Jun 20, 2025
Recommend
CEO approval
Business Outlook

Pros

understanding of mistakes, two 15 minute breaks, shift differential for later shifts, personal time, emergency time restarts every quarter, PTO, some room for advancement, my position is remote

Cons

workplace politics is driven by Verizon corporate, roll outs of new systems are sloppy and inconsistent, gaps in information everywhere, management isn't consistent, criteria for raises can change without warning denying you an expected raise suddenly based on criteria you didn't know you had to meet

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Rose International Response
1y
Thank you for being a key member of our Rose Family where we always strive to provide support and an environment that facilitates growth. We encourage open communication so please do not hesitate to reach out to our Candidate Care Team or HR Department through our secure website at: https://www.roseit.com/Contact.html. We look forward to hearing from you to discuss your concerns and suggestions.

Explore other reviews about Rose International

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Rose International was extremely insightful in bringing the right opportunities to me and preparing me for the interviews. Had it not been for them, I would have found it difficult to land my current job. I would highly recommend this company to all job seekers in the US and abroad.

Cons

I do not have any negative experience.

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

As a contractor, I appreciated a number of things with Rose. When I was in the running for a contract job, my contact gave me what intel he could about the company, role, hiring manager, and also practice interviewed with me. He kept me informed through the hiring phase. Once hired, I had a contact reach out for regular check-ins to see how things were going - the good and any challenges he may need to support.

Cons

As a contractor, my only MINOR frustration was onboarding. It was not structured so I found myself asking a lot of questions. It would have been nice to have a 10-15 minute call with HR or onboarding to level set on expectations (when to set up benefits and such) or an eLearning/video walkthrough of the company sites, esp. for pay and benefits. Post contract I had hoped for more support finding a next role.

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