Pros
Great co-workers, beautiful work environment. Overtime when you want it. Pay is decent for a call center. Variety of shifts available. Contrary to what I have seen other employees post, it was easy for me to get my one free cruise.
Cons
Supervisors!! They smile to your face, pretend to know policies, will tell you one thing, then later deny it. They set unachievable goals for handle time, and hold time. When you have to call resolutions, you can be on hold for 20-30 minutes. This is completely out of your control, but yet... Watch that handle time! When you have disasters like.. Canceled sailings and disrupted sailings, you can expect back to back calls from rightfully angry guest. Then they get to complete a survey on the service you provided... Not good when their sailing gets canceled one week in advance. Like most call centers, they have no heart. Better not need to call out due to a family emergency!!! I have won top team member twice, but never got the luncheon I was promised. So much fake... Employee appreciation.