Mental Health Killer - Customer Service Representative Safavieh LLC Employee Review

1.0
Aug 2, 2019
Recommend
CEO approval
Business Outlook

Pros

They will hire recent graduates, which is a good way to get started in a corporate environment with little experience

Cons

One anecdote that I think really sums up what it's like working at Safavieh is the fact that because one of the owner's daughters does not like the smell of citrus, no one at the company is allowed to even bring an orange into the building. That really sets the tone for what you can expect there. Unless you are the child of one of the owners, no one will respect you, no one will look out for you, no one will ever offer you a promotion above whatever underpaid entry level position you were hired at. You will be stuck working for over-privileged, under-educated brats for the rest of your time here no matter how good you are. Many of the team managers feel the sting of having to suck up to these children immensely and it has turned many of them into the worst kind of bitter, mean, toxic bosses anyone could ever hope to encounter. Casual sexual harassment, blatant favoritism and full-on bullying of certain employees is typical fare here, particularly on the team that manages the largest accounts for the company. You're expected to work long hours in a windowless office while one of the owner's kids paces up and down the hallway waiting to catch you doing anything other than slaving away at your desk. The owners have told their children explicitly not to get too friendly with any of us commonfolk. They strive to prevent employees from becoming too friendly with each other. It was not uncommon to hear many of my coworkers talk about how much their mental health suffered while working at Safavieh. This explains the INSANELY high turnover rate; if your choice is to work at this factory of misery for an offensively low pay check or preserve your mental health, it's a pretty easy choice. There is no future here for anyone who's last name is not the same as the CEO's, and considering the work ethic and abilities of the next generation, Safavieh is not going to be around for much longer. Avoid at all costs.

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CEO approval
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Pros

Flexibility and opportunities of career growth

Cons

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1.0
Feb 15, 2026
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CEO approval
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Pros

Quiet workplace, freedom to take on independent creative projects, late morning start time

Cons

It was clear they were only looking to fill a specific position that no one else wanted. They were willing to shaft anyone into that position and wouldn't promote because they knew it would be hard to fill the assistant position again. I went to a great school, received a lot of praise for my portfolio, and demonstrated above-average technical proficiency, advising them on what modeling and rendering software they should consider looking into. I took a lot of initiative by putting together monthly display palette boards, developing a company newsletter, and implementing new pipelines to improve documentation, communication, and streamline steps to more efficiently complete routine tasks. They often alluded to opportunities to partner with designers to benefit from commission, discussed paths toward promotion/advancement, but they did not materialize. Another design assistant who went to the same school as me, but worked at a different location, was promoted in less than a year while I was left as the assistant at my store because it had a historically high turnover rate. I was being paid minimum wage and never offered any additional compensation or a promotion for all of the work they said they loved so much. I put forth new ideas to improve documentation (e.g. designers should submit a google form to request a sample vs a post it note on a desk, which can get lost or may be missing key info) and they were shot down because "no one here will understand how to do that" and didn't want to train their employees to learn any new skills.

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