Overworked and underpaid - Medical Office Specialist Saint Luke's Employee Review

1.0
May 7, 2019
Recommend
CEO approval
Business Outlook

Pros

Your clinic is like family. You got your best friend sisters and the occasional black sheep.

Cons

Management can't keep things straight. CEO wants patients to come first and don't ever deny patient care meanwhile the business end breathes down your neck about collecting all the payment up front or else turn the patient away. We've got employees being rewarded for subpar work meanwhile those who bust their backs doing side projects and helping others catch up on their work go completely unnoticed. Benefits are God awful. You have to pay an excessive amount monthly to get your health benefits, and then your have to earn your minuscule discount off it by doing all these challenges and health exams and tests. And then you have to do a completely separate checklist to get full pharmacy coverage! Do you offer health care or not?! There shouldn't be a list of conditions when i'm paying for it! And then after all that, you have incredulous $50 co-pays for specialist within the saint lukes system?! What kind of scam is this? Management seems to dump all the mistakes and excess work on the few employees they know will fix them and take care of the work, but this just means the mistakes and excess work keep piling up because the one responsible to do it isn't doing it so it is constantly getting pushed off. Management is constantly changing processes and not informing all the staff. To the point where a low totem staff member has to put together a guide on the new system and then share/teach it to everyone else. There is no communication and a constant chain of command issue.

Explore other reviews about Saint Luke's

5.0
Apr 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible and care about the employees

Cons

Shifted to mostly remote work for the finance team in 2020

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Saint Luke's Response
1mo
Thank you for sharing your insight on Saint Luke's, part of BJC Health. We wish you the best in your career endeavors!
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

you can get your MA for free

Cons

Low pay, no sick time, benefits aren’t great, managers will gaslight you into thinking whatever is in their benefit, stressful, seeing unlimited amounts of patients you have to see, managers don’t care if you can’t afford cost of living or anyone in the system. They think $22 is more than enough even when working for 8 years and being loyal. When you advocate for a better pay they tell you that you are basically making what someone would in 15+ years of service. They don’t do increases on cost of living. Merit raises are .40-.60 cents for most of front desk and MA no matter how hard you work.

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