Pros
Opportunities for better positions are available for a person willing to jump through the right hoops. If you are a people-pleaser and prefer instruction to self-determination, this is a great place to stay. Overall, a very good place to learn a base-line of how to correctly serve guests in a casual dining environment.
Cons
Extreme rigidity in the requirements of training and service will not appeal to seasoned service staff. The amount of jingoism attached to every portion of their "World-Class" service requirements is sickening. It is evident that upper management believe thier past successes support the conlcusion that any course they choose is the only course to any future reward. Extraordinary pressure to conform to arbitrary standards is placed on each employee, from bus-persons up to store management. Servers (especially newly hired ones) can be sent home for slight wrinkles in their clothing, having 2, but not 3 pens, or even being just a few dollars short on their bank. The level of service expecation from upper management is so extreme that there is, in fact, a script for each server and bar-tender to follow through the course of a meal. Servers for whom sales are less than expected are pointed out publicly.