Typical Retail Hell - Anonymous employee Sam's Club Employee Review

1.0
May 7, 2012
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Slightly better than average pay for retail stores -Employees receive a free Sam's Club membership -Very easy to get a job there

Cons

-Poor, "computer-based" scheduling. You'll often get closing and opening shifts back to back, good luck staying on any kind of healthy sleep schedule. -Pay is significantly less than their leading competitor Costco. -They are understaffed to cut costs. -Management often lies, takes credit for others' work, will vanish for long amounts of time -They cut hours all of the time, sometimes they'll send people home early half way through a shift to cut costs. -Management will change shifts for their friends, but give everyone else the run-around if they try to change theirs. -You'll spend two days learning all of Sam's Club's policies with their computer-based modules, then find out the day you actually start working that just about everyone violates the policies, nobody cares. -Almost all of the employees are stressed out, do as little as possible and throw each other under the bus. -They expect all departments to push customers to upgrade their memberships. -No overtime, ever. People get fired for going a minute over 40 hours. -The way the store is run is flawed. Cashiers get swamped and the floor never finishes because 3 employees are always waiting for and escorting forklifts all day long.

Explore other reviews about Sam's Club

5.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for.

Cons

No issues with my work life balance.

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Sam's Club Response
1d
Thank you so much for sharing this review. We appreciate and value you.
2.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

At the corporate level, the benefits and compensation are excellent. Colleagues at the producer level are standout teammates, talented, collaborative, and genuinely invested in the company's success. They consistently bring forward meaningful contributions and make the day-to-day work rewarding.

Cons

"Chaos" is not a word I'm using loosely. It's the word echoed across teams, including outside of Experience and Product. Leadership operates in a constant state of upheaval: frequent role changes, structural reorganizations, and strategy pivots that are implemented without any clear plan or consideration of cross-team impact. Incredibly talented people are let go as a result of poor leadership and people management decisions. There is no real culture of mentorship above the senior manager level. Leadership above the senior manager level made clear that mentorship isn't their responsibility and that you're expected to figure it out on your own, despite the company having training resources available. That disconnect is telling.

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Sam's Club Response
1mo
We are grateful to you for taking time to share this review and advice. This is so valuable.
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